1. What are your shipping regions?
We delivery to these regions: US, Canada, Mexico, Brazil, Australia, New Zealand, Singapore, India, Hong Kong, Taiwan, Korea, Malaysia, Philippines, Russia, United Arab Emirates, United Kingdom and Euopean Countries.
If you are not within these countries, please kindly Email firstname.lastname@example.org, we will guide you how to make the purchase.
2. How much is the shipping fee?
- For the orders equal to or over $29 to the US and the UK, free shipping is provided, excluding subsidiary islands or remoted areas like military districts of United States.
- For the orders less than $29 to the US and the UK, the shipping fee is $4.99 for most products.
- For all the orders to other countries, the shipping fee depends on the product amount and quantity, please check the specific shipping fee on the checkout process.
Please kindly pay attention:
- We don't offer free shipping to certain subsidiary islands of United States, including Virgin Island USA, Guam USA, Hawaiian Islands USA etc.
3. How long does it to take to ship my order?
After your order payment confirmation, we will send the parcel usually in 1-2 business days. It usually takes about 3-7 business days for you to receive it within the US, or 7-10 business days outside of it.
4. How can I change my shipping address after placing an order?
In this case, please kindly contact our customer service by Email email@example.com within 12 hours. Otherwise, the item will be shipped to the original address and you have to contact the carrier directly yourself.
5. How to track my order?
Once your parcel is shipped, we will send you an Email with tracking info and link, you can check it yourself afterwards. If you do not receive this Email, please contact our customer service.